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Contact Centre Products

Skills based routing

Match each customer to the best agent for the best business outcomes

Ensure callers reach the appropriate agent with easy to configure queues and call treatments to handle peak and overflow scenarios

Reporting

Manage your call center with data on hand

Specialised call center reporting provides detailed information about call center operations to effectively manage performance of queues and agents

Enhanced Call Recording

Go beyond compliance for outstanding customer service

Enhanced call recording capabilities turn your compliance function into an advanced training and customer satisfaction tool with customized agent scripts and quality control features

Interested in our
Products and Services
for your business?

Enquire below and we’ll submit a proposal based on your specific requirements.

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